Written Testimonial
From the initial contact to the final resolution, the entire experience has been nothing short of remarkable. You have consistently gone above and beyond to ensure our needs were met and expectations exceeded. I would like to extend my sincerest appreciation to you and the other individuals involved for their hard work, expertise, and commitment to excellence.
I would like to highlight a few specific areas where you and IDS have excelled:
Quality of Service: The level of service provided by your team has been exemplary. From your you UDE’s, Blood walls, Job Descriptions, Employee Handbook and responses to our inquiries to the effective solutions provided have transformed our company in a few months’ time.
Timeless: You and IDS have consistently met or exceeded all agreed upon deadlines. The efficiency with which your team operates has greatly contributed to the overall success of our collaboration.
Communication: Effective communication is crucial in any business relationship, and I am pleased to acknowledge that you have maintained clear and open lines of communication throughout. You never sugar coated anything and gave us the tough love we needed to grow as a company that strives to be a better employer. You have been proactive in keeping us informed, addressing any concerns promptly, and ensuring that we felt supported throughout the entire process.
Customer Care: The exceptional customer care we have received from your company has left a lasting impression. The courtesy, patience, and attentiveness you displayed to each team member is a testament to the high-quality services your company provides.
We firmly believe that a company is only as strong as its people, and it’s evident that International Development Services possess A remarkable team of professionals. Your commitment to customer satisfaction is commendable, and it sets you apart from others in the industry.
Please convey our deepest appreciation and gratitude to all the individuals involved, including your management team, for fostering a culture of excellence and for consistently delivering exceptional service. Rest assured; we will not hesitate to recommend IDS to others who may benefit from your services.
Once again, we want to express our complete satisfaction and sincere gratitude for the outstanding service we have received from you and International Development Services. We look forward to our continued association and to witnessing your continued success.
On behalf of the team here at XXXXXXX, we thank you once again for your unwavering dedication and exceptional service. We will forever be grateful!
John M.
We have had the absolute pleasure of enjoying the company of one James (JZ) Chuang over the last two months. This man opened his heart and mind to us and poured his soul over our operation like a fine Turkey gravy. He was up early every morning and stayed late every night ensuring our inevitable victory. In the in between he worked tirelessly and was completely focused like a telescope on a neighboring window.
We have learned so much at his feet. From defining UDE’s to using a “Blood wall”. From what true gross profit is, including labor to finding constraints in our system. He did all this with the utmost quality and integrity that we have ever seen. We have learned to work “on” the business and not so much “in” the business. We have learned to think critically and not fly by the seat of our pants so much. We have learned how well we take care of our teammates, often at our own expense. Through the SWOT process we have identified our strengths and our weaknesses.
We truly believe that through this engagement we have earned a higher business education, and that education is worth every penny. While the journey has not been easy, and there have been moments of stress, anxiety and even despair, James has patiently stood by us and walked us through the correct decision-making process to get above the noise and make sound choices. We feel the company is in a much better place than we were two months ago, and it is that calming, intelligent influence that James has brought to the table.
This choice is not for the faint of heart or the weak willed. We challenged James and he challenged us back. But as true teams do, we have seen the mutual respect and work ethic that each other provides and have conquered our fears and obstacles. Together, we have made decisions that would have paralyzed us before. James is truly a mentor, a friend, and a member of the family and we hope to keep this relationship for the rest of our lives. We are proud to be members of his family and the IDS team. Thank you for your time and we hope this finds you successful and well.
Gabe D.
It was a struggle at the start, but with long days and nights we grew to 15,000,000 in the third year. By year 5, we had grown into a $20,000,000 company.
The reason I started off by saying how I got started is to paint a picture of how great it is to have a person like Mr. Bert Floyd. When Mr. Bert started consulting here, we had zero direction and that may have been an understatement! Mr. Bert has put systems in place, like charts showing what we are doing on a daily basis and monthly basis. Mr. Bert has implemented an accounting system into one system instead of three separate ones. He has helped me, and my company look into the future and put systems in place to achieve the goals that we as a team will achieve, thanks to him.
XXXXXX was not making the money it was capable of making until a well-dressed, white-haired man walked into our doors. Mr. Bert’s help and expertise, we are now a $30,000,000 company!
Mr. Bert was able to help us with inventory to bring a $1.6 million inventory inline by increasing yearly turns from 8.1 to 12! He has helped us to build a management team that is now holding people accountable and being more productive. We have also increased our bottom line from a 11.1profit to a solid 28%.
We now look at business differently. We now gauge our success by reviewing weekly performance indicators, and hold people accountable for their behavior, actions and success.
With Mr. Bert guiding us, not only have we transformed our business but also our lives.
Mike S
Over the course of this engagement, we observed the following:
- Professionalism: from the onset, you displayed a high degree of professionalism. Your expertise and knowledge in sales, marketing, finance, and operations greatly exceeded our expectations and provided our company with invaluable insights.
- Timeliness: despite the complexities of the project, you consistently met deadlines and ensured that all deliverables were of the highest quality.
- Effective communication: your ability to effectively communicate complex ideas and provide clear recommendations played a crucial role in the successful implementation of proposed strategies.
- Results oriented: due to your efforts and guidance, our company has seen tangible results in the areas of cash management, understanding finance as someone who is not an accountant, inventory management, AR collections process, management accountability, marketing, and our strategic vision. We are truly grateful for your contributions.
Your dedication and commitment to ensuring that our goals were met are commendable. We felt confident throughout the project, knowing that we were incapable, experienced hands.
We would like to take this opportunity to thank you once again for your exemplary work. We hope to collaborate with you on future projects and will not hesitate to recommend your services to other businesses in need of expert consultation.
If there are further actions or formalities needed from our end, please do not hesitate to inform us.
We look forward to continuing to work with you remotely and wish you continued success in your professional endeavors.
Rickey D
It was a struggle at the start, but with long days and nights we grew to 15,000,000 in the third year. By year 5, we had grown into a $20,000,000 company.
The reason I started off by saying how I got started is to paint a picture of how great it is to have a person like Mr. Bert Floyd. When Mr. Bert started consulting here, we had zero direction and that may have been an understatement! Mr. Bert has put systems in place, like charts showing what we are doing on a daily basis and monthly basis. Mr. Bert has implemented an accounting system into one system instead of three separate ones. He has helped me, and my company look into the future and put systems in place to achieve the goals that we as a team will achieve, thanks to him.
XXXXXX was not making the money it was capable of making until a well-dressed, white-haired man walked into our doors. Mr. Bert’s help and expertise, we are now a $30,000,000 company!
Mr. Bert was able to help us with inventory to bring a $1.6 million inventory inline by increasing yearly turns from 8.1 to 12! He has helped us to build a management team that is now holding people accountable and being more productive. We have also increased our bottom line from a 11.1profit to a solid 28%.
We now look at business differently. We now gauge our success by reviewing weekly performance indicators, and hold people accountable for their behavior, actions and success.
With Mr. Bert guiding us, not only have we transformed our business but also our lives.
Mike S
Over the course of this engagement, we observed the following:
- Professionalism: from the onset, you displayed a high degree of professionalism. Your expertise and knowledge in sales, marketing, finance, and operations greatly exceeded our expectations and provided our company with invaluable insights.
- Timeliness: despite the complexities of the project, you consistently met deadlines and ensured that all deliverables were of the highest quality.
- Effective communication: your ability to effectively communicate complex ideas and provide clear recommendations played a crucial role in the successful implementation of proposed strategies.
- Results oriented: due to your efforts and guidance, our company has seen tangible results in the areas of cash management, understanding finance as someone who is not an accountant, inventory management, AR collections process, management accountability, marketing, and our strategic vision. We are truly grateful for your contributions.
Your dedication and commitment to ensuring that our goals were met are commendable. We felt confident throughout the project, knowing that we were incapable, experienced hands.
We would like to take this opportunity to thank you once again for your exemplary work. We hope to collaborate with you on future projects and will not hesitate to recommend your services to other businesses in need of expert consultation.
If there are further actions or formalities needed from our end, please do not hesitate to inform us.
We look forward to continuing to work with you remotely and wish you continued success in your professional endeavors.
Rickey D
When I started my business in 1991, I had only been a technician. As I grew the business over the years, I had to be the salesman, manager, customer service, and owner among other things. By doing my best I was only able to grow the business to 1.2 million in sales, this lasted for many years. So, at this point I made another effort, and we made it to 1.7 million in sales. This is where things became a mess.
The office was overworked, morale was down, and it wasn’t a place you wanted to work. I hadn’t had a raise in over 10 years, and the accounts weren’t getting done the way I did them back in the day. Our reputation was suffering, and we just kept doing things the same way because I / we didn’t know any other way. This is where Jerry came in. He was able to show us what we needed to do. It was an overwhelming job to say the least, but one by one we were shown easier and more profitable ways to be successful. He helped us look up and before you knew it, we were finding and correcting mistakes that were costing us 200 to $300,000. Without Jerry’s guidance we would never have been able to make the changes we needed to make.
Now we have a system for every operation that works. The management team has a new thought process to find and solve undesirable effects. We have learned how to have valuable meetings, finding ways to make or save thousands of dollars in each meeting. I would have never believed Jerry could have made this big of an impact on us or the company. It has been like a dream come true. My only regret is I wish I could have done this years ago.
Michael S.
We would like to take a moment to reflect on the impact that Dennis has had on our organization throughout these last few months. We are a utility maintenance contractor servicing municipalities, cooperatives, and telecommunication clients throughout Indiana and Ohio. Although our business experienced rapid growth throughout the last three years
our management team didn’t scale as quickly as our OP’s needed to. The decision to bring a consulting firm into our business was not an easy one. We knew the short-term investment would be significant, but the gains could strengthen our business indefinitely.
Within 48 hours of electing to move forward with IDS consulting, Dennis arrived and hit the ground running. Our management team immediately saw the value in what Dennis was providing. For the first time as an organization, we were properly managing our cash flow, budgeting and placing tighter controls on spending, and no longer second guessing our rates and bids after they were submitted.
13 weeks later, our team is aligned, competent, and motivated. We can’t begin to describe the profound impact that Dennis has had on our team and business. The knowledge, skill set, and energy that he brought each day was both inspiring and infectious.
For the first time in 12 years of business, we are fully confident in our path moving forward.
Tim H.
I am delighted to write this letter of recommendation for Leo scales as a business consultant for your business. Our business recently went through consulting services with another company just a year prior to Leo coming on site. From this other consulting company, we received deliverables such as tools and assessments we could use to better run our company.
But the one thing we did not realize we didn’t receive was proper training on how to understand and implement these tools and see true and lasting behavioral change.
Having an outside professional perspective is so important for all businesses to learn and see what is working and what is not working in your business and most importantly, what to do about it. We learned from Leo that we were underutilizing the tools we had in place because we didn’t really understand them in the first place. Leo was able to come in and easily recognize these missing pieces, both in our processes and in our degree of understanding why we need to do them. He was wonderful at meeting us right where we were, it was a very customized action plan, not a one size fits all approach we received from the other consulting company.
We all appreciate Leo for bringing clarity and accountability to our management team. We can truly say we now understand how and why businesses succeed. Because of his expertise and his commitment to our success he was able to clearly communicate to us our strengths and weaknesses and most importantly, successfully implement new processes and behaviors. And because he prioritized clarity with us, we are able to really see how we as a management team are accountable for our trajectory as a company. This is empowering!
Our deliverables from our time with Leo are many tangible SOP’s and metric tools, etcetera. But the most important deliverables were intangible; self-confidence, knowledge and understanding, clarity and transparency, and security. We will be forever grateful, and we look forward to delivering on our deliverables. Great success for us is absolutely on its way!
Linday W.
When first approached by IDS initial salesperson, I was a little skeptical to be honest. After some of my own research on IDS and agreeing to take the next meeting, I met with Mark Lee. He helped quell some of the apprehension I was having due to his honesty and professionalism. The team of Dwight, Andrew (TAVAS), and Eric came out next and helped spell out exactly
how IDS could help and the process of doing so. We, the ownership family, were excited to get started. We were thrown a curveball by Eric’s sickness and the need to fill his role. Dwight quickly filled this void with Mark D. Jesse. Mark quickly came out and made the transition process fast and painless.
As for the experience itself from that point, we are very pleased with the work put in by Mark and the results that it has and will mean for our continued future success. Mark quickly identified the problematic / unprofitable areas of our business and really focused on diving deep to understand the root causes, then working to fix those issues. He also rightfully pushed us to finally get into the 21st century by having us move on to a modern QuickBooks version, clean up our chart of accounts, and connect our bank and credit card accounts for auto feeding. Beyond the initial setup phase with the new QB, he has worked hard to get the back-office staff trained to properly manage our books. This will give the management team the ability to use our financial reports to truly operate the business. Another accomplishment by mark is that he helped put more of the responsibility of success onto my two brothers who operate their own divisions. This has and will help to relieve some of the weight on my overburdened shoulders. This should reap benefits not only for our profitability over the next 12 months, but also for the long-term stability of the business as my parents continue their transition to full retirement.
Christopher T.
The business was floundering, flat sales for three years, declining profits, not completing the transition to a corporation. The team? Wasn’t really working together effectively.
Retirement was out of the question. After the initial evaluation Dan was brought in and went to work identifying the specific problems and systems that needed fixing and teaching us the art of running a successful business.
With Dan’s expertise we developed a chain of command so everyone would know what they were responsible for and who they reported to. We learned the systems to correctly manage the sales, finance, and operations department.
He assisted us in removing a couple of toxic employees, correctly hiring a new administrative assistant, and several team members.
The tools that he taught me, and my new management team consisted of:
- Teaching us forward business dynamics
- How to implement systems to increase business efficiency (UDE)
- How to implement cash management strategies
- Manage and lead more effectively develop exit / buyout strategy
- Established systems to support less work more life balance for Alan
In closing I feel that with Dan’s innovative teaching methods, dedication to ensuring our success, we have all earned the equivalent of an advanced business degree and a degree in psychology.
Alan N.
As I reflect on the past nine weeks, IDS has helped us tremendously. We have evolved and proceeded to take our company to the next level. Nathan came to us during a time we recognized a financial deficiency but were unable to identify the problem period we started seeing this depletion in the second quarter and by third quarter we were in trouble. Nathan helped us recognize and identify our issues, changed our entire infrastructure, and we are now profiting from our changes.
We struggled financially through the duration of this time, but the dividends have already been shown. We know we made the right decision in retaining IDS for consultation. We are now adding profits to the bottom line and have gained the knowledge to continue identifying issues to increase profitability.
We were able to learn a new management style. This has allowed our workplace to strengthen and become a more positive environment. Nathan emphasized accountability during this lesson. This was probably the most valuable takeaway. Just asking the right questions and holding our team accountable made changes happen without conversations. Employees recognized that we were watching without micromanagement and strived together to go the extra mile. Accountability created teamwork and teamwork created profits.
We are excited to continue measuring our growth and changes. We are committed to continuing all the things we were taught and identifying new problems that arise. Our cash management tool that was provided will continue to be our measurement of the company, which has also become our backbone. How did we ever identify any issues or understand our profits without this.
We are grateful and thankful for everything IDS. We hope to never be back in the predicament in which we found ourselves when we connected, but if we were, we would not hesitate to use IDs again.
Crystal A.
The purpose of this letter is to express my utmost satisfaction and gratitude for the consultant we’ve had the privilege to work with. The exceptional service, expertise, professionalism and daily dedication to our betterment was truly an experience. And I would be remiss to leave out his patience and personable attributes, this part was a delightful surprise and not what I thought we would encounter.
We are a small family owned and operated company that aspired to grow but have had to admit that we were limited in our capacity to attain that goal without some serious guidance. We reached out to your company and through them was assigned a wonderful consultant who helped identify our strengths and shortcomings on both personal and professional levels. He was able to pinpoint where we were struggling most and always had a solid plan of action for every area of difficulty we were experiencing. Our consultant guided, educated and trained us on a step-by-step process to tackle multiple issues we were facing. One major issue was that as owners we were overwhelmed and overextended with the day-to-day responsibilities that were hindering us from focusing on growth and expansion, and we were not allowing our staff to take those things off our plate; we had to learn to delegate. Through daily guidance our consultants slowly made our company, more efficient, more financially attractive to banks so that we can acquire the financial backing we desperately needed, and implemented processes, procedures, order, and open communication we did not realize we were lacking. And that is just the tip of the iceberg. He trained me personally in what is called a CMR which helped us arrange our payables and receivables in ways that allowed us to plan and budget for the future milestones that will lead to our desires for expansion. We are now able to move forward confidently, which has resulted in us loving what we do again.
My favorite thing to do has become Blood Walling! But every aspect of the newly implemented habits are now things we cannot do without, and everyone looks forward to participating. The morning pow wows, weekly MAM meetings, all the beautiful charts that help us track job costing, tracking our metrics, CMR etc. And I don’t want to leave out how he brought our AR down tremendously! We had so much trouble keeping on top of collections before our consultant came to us and he was able to identify why this was so hard for us and the detriment it was becoming.
Our time with our consultant was more than the technical business training and changes we desperately needed, he helped change the way we think, taught us how to work together as a cohesive unit, how to play to our strengths, how to communicate and plan. Before this we were running around in a constant anxious state just trying to get through the week. He became a real team member, and all the CIS family is going to miss his presence. He’s left a lasting impression that we will always be grateful for.
E. M
I am writing to express my deepest gratitude and satisfaction for the phenomenal consulting services Sean C O’Neil and your team at International Development Services have provided XXXXXX. When we first engaged his services, our business was in utter chaos, and I often laid awake at night worrying about the future. I even prayed for someone to help get our business back on track.
It seemed like a divine intervention when he appeared, ready to tackle our most complex challenges.
Sean has done an absolutely incredible job helping us systematically restructure and optimize every area of our operations. With his strategic guidance, we now have a solid growth plan and are on track towards profitability. He helped re-energize our company culture and developed a strategic road map to carry us into the future. With his assistance, we onboarded talented new team members, implemented more efficient processes, and cleared outdated inventory and equipment. I cannot overstate how impressed I am with his professionalism, work ethic, and dedication to our success. It is evident how much he cares about the prosperity of our business. Your entire team, especially your executive assistant Pau who created our helpful company dashboard, has been instrumental in our organizational rebirth. We are now equipped with the tools and knowledge needed to thrive.
Thanks to you, Sean C O’Neil I can finally sleep soundly knowing our business is on the right path. We are well positioned for sustainable growth and prepared to overcome any future challenges. The personalized guidance you have provided has been invaluable. I cannot thank you enough for sharing your time, expertise, and passion over the past few months.
International Development services has been an invaluable strategic partner, providing expertise and guidance that has set a new standard for consulting excellence. Should we need additional support in the future you will be our top choice. We enthusiastically recommend you to any organization seeking transformative, tailored solutions to propel their success.
Melody M.
The purpose of this letter is to express my utmost satisfaction and gratitude for the consultant we’ve had the privilege to work with. The exceptional service, expertise, professionalism and daily dedication to our betterment was truly an experience. And I would be remiss to leave out his patience and personable attributes, this part was a delightful surprise and not what I thought we would encounter.
We are a small family owned and operated company that aspired to grow but have had to admit that we were limited in our capacity to attain that goal without some serious guidance. We reached out to your company and through them was assigned a wonderful consultant who helped identify our strengths and shortcomings on both personal and professional levels. He was able to pinpoint where we were struggling most and always had a solid plan of action for every area of difficulty we were experiencing. Our consultant guided, educated and trained us on a step-by-step process to tackle multiple issues we were facing. One major issue was that as owners we were overwhelmed and overextended with the day-to-day responsibilities that were hindering us from focusing on growth and expansion, and we were not allowing our staff to take those things off our plate; we had to learn to delegate. Through daily guidance our consultants slowly made our company, more efficient, more financially attractive to banks so that we can acquire the financial backing we desperately needed, and implemented processes, procedures, order, and open communication we did not realize we were lacking. And that is just the tip of the iceberg. He trained me personally in what is called a CMR which helped us arrange our payables and receivables in ways that allowed us to plan and budget for the future milestones that will lead to our desires for expansion. We are now able to move forward confidently, which has resulted in us loving what we do again.
My favorite thing to do has become Blood Walling! But every aspect of the newly implemented habits are now things we cannot do without, and everyone looks forward to participating. The morning pow wows, weekly MAM meetings, all the beautiful charts that help us track job costing, tracking our metrics, CMR etc. And I don’t want to leave out how he brought our AR down tremendously! We had so much trouble keeping on top of collections before our consultant came to us and he was able to identify why this was so hard for us and the detriment it was becoming.
Our time with our consultant was more than the technical business training and changes we desperately needed, he helped change the way we think, taught us how to work together as a cohesive unit, how to play to our strengths, how to communicate and plan. Before this we were running around in a constant anxious state just trying to get through the week. He became a real team member, and all the CIS family is going to miss his presence. He’s left a lasting impression that we will always be grateful for.
E. M
I am writing to express my deepest gratitude and satisfaction for the phenomenal consulting services Sean C O’Neil and your team at International Development Services have provided XXXXXX. When we first engaged his services, our business was in utter chaos, and I often laid awake at night worrying about the future. I even prayed for someone to help get our business back on track.
It seemed like a divine intervention when he appeared, ready to tackle our most complex challenges.
Sean has done an absolutely incredible job helping us systematically restructure and optimize every area of our operations. With his strategic guidance, we now have a solid growth plan and are on track towards profitability. He helped re-energize our company culture and developed a strategic road map to carry us into the future. With his assistance, we onboarded talented new team members, implemented more efficient processes, and cleared outdated inventory and equipment. I cannot overstate how impressed I am with his professionalism, work ethic, and dedication to our success. It is evident how much he cares about the prosperity of our business. Your entire team, especially your executive assistant Pau who created our helpful company dashboard, has been instrumental in our organizational rebirth. We are now equipped with the tools and knowledge needed to thrive.
Thanks to you, Sean C O’Neil I can finally sleep soundly knowing our business is on the right path. We are well positioned for sustainable growth and prepared to overcome any future challenges. The personalized guidance you have provided has been invaluable. I cannot thank you enough for sharing your time, expertise, and passion over the past few months.
International Development services has been an invaluable strategic partner, providing expertise and guidance that has set a new standard for consulting excellence. Should we need additional support in the future you will be our top choice. We enthusiastically recommend you to any organization seeking transformative, tailored solutions to propel their success.
Melody M.
It was a pleasure working with a caring and professional person. You have been outstanding in several aspects including but in no way limited to, empowerment, intelligence, charisma, avid listener, extremely engaging and approachable, gentle yet instilling powerful accountability, affluential ideas with scheduling, planning, and acquiring the tools and knowledge to achieve these goals.
The versatility of psychological understanding of life, business and self is remarkable! Yet you provided us with solutions upholding care and compassion; in turn, helping in any way possible by providing a truly comforting successful experience.
XXXXXX now has an advantageous decisive plan of action to attain profit and an opportunity to succeed. You really helped us owners and our management team to find our deep internal reasons for why we are doing what we are doing. The personal empowerment, goals, and mental enlightenment of an entire team will be life changing. Your divine aura and implementations will absolutely be solidified into XXXXXX developing better people every day.
Josef D
I and writing to express our sincere gratitude for the outstanding work done by Mr. Walker during his time at we’re impressed with his professionalism, expertise, and dedication in helping us with various aspects of our business.
Mr. Walker was instrumental in fixing our QuickBooks system and identifying and fixing problems within our company.
His knowledge and experience in this area were evident, and his efforts were greatly appreciated by our team.
Additionally, Mr. Walker helped us set up scheduled management meetings and showed us how they should be done. His guidance and advice were invaluable, and his insight into the process of “Blood Walling” was particularly beneficial. He made sure we understood the process of identifying and keeping track of metrics for UDE’s and ensured that it was completed properly.
Finally, Mr. Walker provided many tools in Microsoft Excel and documents in Microsoft Word that are very beneficial to us. His ability to communicate technical information in a clear and understandable way was greatly appreciated, and his patience and attention to detail were noteworthy. Mr. Walker helped us learn and understand how to use this CMR tool properly going forward. His contributions to our company have been significant, and his willingness to go above and beyond to help us succeed was extremely appreciated.
Overall, we’ve really enjoyed working with Mr. Walker and appreciate his outstanding work and we hope to have the opportunity to work with him again in the future. Thank you for sending Mr. Walker to work with us.
Brian F.
When I hired International Development Services, it was my intention to have them help me prepare my company for sale. Little did I know that at 68 years old and after working with Seth Goldberg for 15 weeks, I would be in discussions to buy a new building to expand my business so that I can benefit from the annuity that my business is now poised to become.
From the moment Seth started to work, he approached the company as if it was his. After being here for two days, Seth came to me and asked if I trusted my controller. She had been with me for 25 years since she was 18 years old. I gave her the helm after seven years. I told him I did. Seth, on the other hand, had his reservations about her. Despite my trust in her, I told Seth he had my permission to do a deep dive into the company’s financials. It took Seth three days to prove me wrong. The investigation is now in the hands of the FBI. We immediately hired a temporary employee to help with the day-to-day bookkeeping, she has since become a full-time employee, and within two weeks we hired a new controller. Seth has worked diligently with both to teach them how to use the income statement and our newly created metrics to make sure that we are always healthy across sales, operations, and finance. I never had an accurate picture of my financials, and never looked at anything other than the bank balance to gauge our success period now, on any given day I know exactly how my business is operating financially.
We have created a weekly accounts receivables meetings attended by me, my salespeople, and my controller, that I now see as vital to the health of my cash flow period since the start of this meeting and using the cash management report, we have reduced our over 60 days by more than 15%.
To allow me the ability to manage my business from anywhere, we decided to implement Service Titan. We now have the foundation to continue the integration across sales, operations, and finance. In the fall I am going on a month-long vacation. I am looking forward to being on vacation and having the option and the ability to see how my management team is doing and where we are with sales targets, installs, and cash flow, just by looking at my iPad. A complete and accurate picture of my business is now literally at my fingertips.
We now see the importance of marketing and advertising and know how an effective plan can impact sales and profits. I am for the first time ever beginning to advertise that my entire sales team is engaged in a way they have never been before.
I am truly excited for the future. I call it XXXXXX. I am looking forward to continuing working with Seth remotely on a weekly basis. He has had a major impact on everyone he has worked with, including me. I couldn’t be more satisfied with the results or more confident in my return on investment.